A couple of weeks ago my wife Kelly and I decided to head to KFC for dinner because she had mentioned that she would like to try the 'Double Down'. We went to our local restaurant which, unless things have changed very recently, is a corporate location, not a franchise. One could presume that because of this fact, the staff would be better trained, more courteous, and generally better at their job(s).
So here's what went down. It was the Canada Day long weekend so there were a lot of tourasses in town. The restaurant was fairly busy, but it's not like it was lined out out the door or anything. It took about 15 minutes before we were even able to place our take out order.
This is what we ordered:
2 x Zinger Double Downs
2 x Pepsi
1 x Poutine
1 x Medium Potato Salad
10 to 15 minutes later we received our food and went to our van.
I inspected our order because I thought I had a feeling that things were mixed up.
2 x Zinger Double Downs - check
2 x Pepsi - check
1 x Poutine - check
1 x Medium Potato Salad - NOPE - There were 2 individual salad rather than 1 Medium. And 2 individuals does not a medium make.
Worse yet, we hadn't been given and utensils, namely forks. Were we to eat our salad and poutine with our fingers? This was unacceptable. I went back into the restaurant to exchange the salads and get forks. I walked to the counter and got the proper size potato salad for my wife and when I asked for forks I swear the woman behind the counter grew horns and gave me an evil look. It seemed almost as if she were blaming me for the fact the she didn't put forks in the bag in the first place.
Fast forward to us parked in a municipal parking lot to enjoy our meal and watch traffic drive by.
I grabbed my poutine first because I like to eat it as hot as possible. The first thing I noticed was that there was plenty of gravy. I dislike it when they skimp on the gravy and there's not enough to last for the amount of fries provided. So plenty of gravy... good thing... until I took the lid off the container and realised that this was basically a bowl of gravy flavoured souped with a few fries and cheese curds thrown in. There was enough gravy for about two and a half orders of poutine. Ugh.
After I finished the poutine and washed down the graviness with some Pepsi, I grab my Double Down. (Now let me say that I had a Double Down a couple weeks prior that I was extremely impressed with. Probably the only time in my life that I had received a take out item that looked exactly as advertised. It looked good and tasted good). I had high expectations for tonight's DD. Ugh. More disappointment. There was something different about the chicken. It didn't have the nice pillowy crispy coating as seen in the ads, it was more of a flat thin batter. The chicken was dry as if it had been sitting under the heat lamp for too long. The worst part was the cheese. The advertised cheese is Pepper Jack. What was on our 'sandwiches??? PROCESSED CHEDDAR available at any supermarket or convenience store. What a shitty thing to put on a 'premium' item. If the restaurant ran out of Pepper Jack, I'm sure they could have found that locally at any store with a decent cheese variety. But nooooo, they cheaped out and got cheap processed shit. Had I known of this substitution I would have ordered something different. Kelly was okay with hers, but she had nothing to compare it to as it was her first.
Since I'm sick and tired of crappy products and poor service I wrote to KFC's customer service when I got home. It's now been almost 2 weeks since our meal and I have yet to hear back.
No phone call, no email, nothing.
It makes me appreciate my experience with General Mills even more. At least they responded within the hour with an email stating they received my input and then further followed up with a phone call after they reviewed my case.
Will I go back to KFC? I'm sure eventually that I will return, I do generally like their product. I will however be more cautious with what I order and will watch more carefully when they're packing my order.
Side note: Google "fast food ads vs reality" Some of the differences are quite astonishing.
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